Poor Customer service

I went to withdraw my mom's pension on Friday at an ATM in Soneike Mall Kuilsriver, however the monies never dispensed. I immediately contacted their WhatsApp help desk, was connected to an agent x 4 times with no assistance until I mentioned laying a complaint with the CEO. I also called their help desk where I was helped immediately. The service on the WhatsApp line is very poor. Waiting for hours before you eventually get to speak to someone is the worst customer service ever. And to top it off, we must wait on the Custodians time. ABSA do not dispatch a Custodian to sort out this matter asap for you. My mom is a pensioner and must now wait for 3 working days before this matter is resolved yet the problem is a faulty ATM that belongs to ABSA. Not very good at putting their customers first.