MK
Muneiwa K
1 reviews | Active since Jan 2024
13 Jan 2024, 12:29
Poor customer service 😔
The call centre agents promise things and not deliver. I have been waiting for 2 weeks for a payout consultant to call me.
When i call i get told its been escalated or i am on the que and you will get a call before close of business And yet i am still here sitting and waiting two weeks later
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
15 Jan 2024, 08:49Dear Muneiwa Khauli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's reply15 Jan 2024, 08:49
Official
Dear Muneiwa Khauli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
17 Jan 2024, 09:28Dear Muneiwa Khauli
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and the reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and the reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply17 Jan 2024, 09:28
Official
Dear Muneiwa Khauli
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and the reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and the reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's replyOfficial
17 Jan 2024, 09:29Dear Muneiwa Khauli
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and the reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and the reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply17 Jan 2024, 09:29
Official
Dear Muneiwa Khauli
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and the reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and the reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's replyOfficial
17 Jan 2024, 09:29Dear Muneiwa Khauli
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply17 Jan 2024, 09:29
Official
Dear Muneiwa Khauli
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 17 January 2024, and reason for your call to the call center to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***