PvdW
Pieter van der Westhuizen
1 reviews | Active since Oct 2020
22 Oct 2020, 11:57
Poor Customer Service
The service levels at the Absa branch at N1 City are shocking. Customers are queing outside and once you are allowed in, at the client services desk there are 5 stations with only two consultants on duty. The waiting time is absolutely ridiculous. Why are there not more consultants on duty when they know how busy the bank is?
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
22 Oct 2020, 12:17 Dear Pieter van der Westhuizen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply22 Oct 2020, 12:17
Official
Dear Pieter van der Westhuizen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care