Poor Customer service

I recently transferred my vehicle to Absa and I was advised that my car was settled on the 26th October. My employer has not received the money because it's not reflecting on their side. I asked the consultant who assisted me with the application to check if the money cleared from absa but he told me he can't urgently confirm because he's not the one doing payments. It's interesting because when he wanted me to sign up with absa he was following up with me but now because I need assistance to confirm payment I must be the one following up with him. He doesn't see the need to give progress on my request. This is very disappointing and stressful.