Poor customer service

Dear Absa I know maybe you don't care because you are a big campany and 1 client complaing wont make a difference but its sad how you treat me. I opened a business account online in August and to date i have not recieved my business acc bank card i have made calls and lodged complains only to be called with the hope that it will be fixed but its not . It was a mission to get a branch to activate my internet banking and now 2 months for a bank card i have gone to the requested branch so many times and they always tell me to wait for the sms that confirms collection. I'm not sure what to do i just dont understand why its such a mission for me to get a bank card ? Why all the lie's im exhausted....