Poor customer service

On the 28th of May I did a pay shap pay to another account only to be told by the person I sent money to that the funds were not received I then call the bank to find out what is going on .l was informed that absa was having any issue with some of the pay shap payments but I will refunded my money back this was on the the 30 of May. I was told I should wait for 24 to 48 hours funds will be returned to my account till toady nothing has happened. I have call numerous time sent emails back and forth with no response. What kind of customer service is this .Is this the level of service you give us as your customers .This unceptable I refuse to accept this from a big bank like absa hell no