BA
Berenita A
1 reviews | Active since Oct 2013
05 Oct 2022, 16:47
POOR CUSTOMER SERVICE AND ***********
I find it very disappointing with the assistance from Absa. After 2 phone calls to the consultants and another 1 to the collections department I was not assisted. My debit reflects that it went off on the prescribed due date monthly, and it shows on my statement that it did, they refuse to rectify the mistake they made and says it went off a day later. Now it shows on my credit report that I missed a payment and I DID NOT.THE DEBIT WENT OFF ON THE DUE DATE. I refuse to accept their error. However this is effecting my credit score and and future credit enquiries and its unacceptable.
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Berenita A's updateReviewer Update
06 Oct 2022, 11:55Good day, I have send you an email regarding the details. But I will rephrase it. The debit I am talking about is for the Balance Transfer loan. The amount payable is R3106.50 for 31 August 2022. The date for debiting is scheduled monthly for the last day of the month. However the consultants that I spoke to said that it went off on the 01 September 2022. That is not what happened and I have attached a Bank statement as well. This is reflecting now on my credit reports that I was in arears which I was not. Please rectify this please.
BA
Berenita A's update06 Oct 2022, 11:55
Reviewer Update
Good day, I have send you an email regarding the details. But I will rephrase it. The debit I am talking about is for the Balance Transfer loan. The amount payable is R3106.50 for 31 August 2022. The date for debiting is scheduled monthly for the last day of the month. However the consultants that I spoke to said that it went off on the 01 September 2022. That is not what happened and I have attached a Bank statement as well. This is reflecting now on my credit reports that I was in arears which I was not. Please rectify this please.