POOR CUSTOMER SERVICE AND *****ENT DEALINGS BY ABSA

On the 15th we logged a complaint regarding Cashsend that showed successfully redeemed yet the money was not withdrawn, we were appointed someone to follow up the case by the name Chauke Marvellous. She then provided a response that money was withdrawn as the ATM balances. The money was not withdrawn as the sercurity can also attain to that, that that morning at Jabulani Mall there was no money in the ATMs and after a little while there were also technicians that came as machines had some technical issues as well. So if the money was withdrawn it means that it was either withdrawn by the security, ABSA employees or the technicians as there was no one who used that machine after I used it. Can ABSA please refund me my R3000 cashsend as its now long over due