Poor customer service and communication

It seems that today (28/02/2025) quite a few ABSA customers are experiencing problems. I am unfortunately one of those customers. I am unable to make any purchases with my card due to "insufficient funds", however, I DO have sufficient funds in my account.

I went to ABSA to ask for assistance and waited 30 minutes in line, but the lady there had no idea how to help me and could only tell me there are technical difficulties. The ChatBot on the banking app is absolutely useless, and couldn't even process what I was asking.

When phoning the enquiries number, the automated voice said that there are technical issues being worked on. I fully understand if there are technical issues, but then please inform your clients. Many of us are still unable to make payments with our card, but we have not received any official communication from ABSA to explain why this is happening with OUR money. It is OUR money after all, and we are YOUR clients.

I am honestly really disappointed in ABSA bank and their customer service. I have been a loyal client for half of my 30 years on earth, and this is the service we receive. I am hoping for better communication in the future when there are technical difficulties, especially difficulties impacting access to my money.