Poor Customer Service and Breach of contract

I Maria du Plessis, received a phone call from Mrs Jacobs to immediately come to the main Branch in Welkom to collect my valuables in the safety deposit box. I was asked to pay for the missing key (R950), but now Mrs Jacobs is sending me from pillar to post. This is extremely unprofessional, given the fact that the box rental fee is charged annually. I am a client of ABSA for most of my life and to be treated in such a manner is extremely hurtful and it seems I left with no choice but to cancel all my accounts and move to another bank that will look after my interest.