Poor Customer Service - ABSA Vehicle Finance

I purchased a new vehicle in 2014 via. ABSA Vehicle Finance, and settled the vehicle in Feb 2015. Recently I utilised my one free credit review with Experian,only to find out that ABSA Vehicle Finance have not updated my credit records with Experian, almost a year to date and reflects the respective vehicle still on finance with ABSA. As a result of ABSA not updating their records timeously, affects my credit scoring as an individual. The matter does not stop here, despite my several attempts to have the matter resolved via. the ABSA vehicle Call Centre and Experian, I have received no joy only frustration, with the vehicle call centre shifting responsibility to the ABSA Credit Bureau [Email Removed] even in doing so, the *********** call centre operators provide me with incorrect numbers and information. The number provided by the call centre for the ABSA Credit Bureau remains continuously busy, which only leads to greater frustration. It appears that I'm unable to obtain assistance from Vehicle Call Centre operators or for them to revert me to the correct dept. or person who can assist. Almost 5 months to date and I'm unable to have the matter rectified with ABSA