Poor Customer Service Absa Business Banker - Vereeniging

I am an SMME Director and I have received the most horrible service you can think of. I changed my company name and informed Absa Bank and my business banker Henrietta Bester, she agreed to assist and that the turn around time was less than a week. It has been over a month now and in her latest response she says 'I have been busy' that time she said I should not involve head office, and she will assist. My company failed the CSD Bank Verification because she has been sitting on my case for over a month and not even communicating. I sent her all the documents she requested on the 24th of January and to date no update has been done. I am very disappointed that an entity the size of Absa has the worst turn around time and customer service.