Poor customer service

I have been appointed as an Executor for the estate of my late mother. In early December 2021 I visited Absa Lambton branch to submit all the documents so that Estate late account could be open to access funds. I submitted all necessary documentation. The Estate Late Account was opened within 3 days and I deposited the required R500. I then submitted all necessary documents to request the funds to be transferred to the Estate Late Account. After making follow-ups on several occasions, I was told that I need to re-submit the Letter of Authority, which I did. Since I submitted the Letter of Authority, there is no response from Estate Late Department.

I understand that there is back lock but you cannot have a back lock of six months unless you have one employee dealing with these requests. I don't understand what is so difficult in processing these request because I have submitted all the required documents. You have made this process to be cumbersome in order to frustrate your customers. I made the same request with Standard Bank and it was dealt with promptly. You are simply heartless. I would appreciate it if this matter can be resolved urgently as it has now been nearly seven months that this matter is pushed on the backburner by your *********** system and personnel.