Poor customer service

Good Afternoon all,

I feel appalled at the that that I find myself, once again, sitting at my Computer and typing yet another negative revue with regards to ABSA Bank.

It has been about a month since my last review, and to give a little bit of background, my story goes like this.

I app**** for payment relief on a Personal Loan, I've been a Absa client for over 15 Years, and up until last year, I started believing that I found a keen interest in what other banks had to offer, e.g FNB. I found that when Fiance had interactions with her bank, things were always seamless, customer service was always on point, follow ups were made, she didnt have to run after them on a constant basis.

Based on what I saw here, I became a fan so to say, and felt that I wanted to switch to FNB.

Being the person that I am, I chose loyalty, and that loyalty was repaid when I decided some house renovations were in order. Absa gave me the loan I was looking for.

However, Covid hit most of us pretty hard, and I lost a big junk of my salary, which would normally cover the repayment.

That entire process was daunting, I had to fight for the entire 3 months which was supposed to be for this payment relief, and every month the payment would still go off, Team leaders apparently would assist, agents would assist, managers would supposedly call back, but nobody helped up until i posted a review on Hellopeter.

I was then assisted as no business wants a bad review on Hellopeter, and i'm glad it finally happened, they actually assisted with 75% of it all. But my very last request was that all the charges I incurred during the 3 months was to be returned, I was told it would be looked into.

I am now back where I was in the very start, Feedback please feedback please feedback please, and it all just gets ignored.

This is know way to handle customer requests. Like i said, with FNB my fiance never needed to run after her bank, they always got back to her when they said they would, and i am deeply annoyed and disappointed that this has happened to me once again.

I dont believe a customer should ever be counted as just a number.

Before you choose a bank, Maybe take the time to think of what i have shared with you today.

Thanks!