lM
lydia M
1 reviews | Active since Jul 2016
08 Apr 2023, 07:04
poor customer service
ABSA not updating my bond balance at ITC transunion. I have sent them an email too but still it is not updated.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
11 Apr 2023, 08:25Dear Lydia Muthula
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe
Absa's reply11 Apr 2023, 08:25
Official
Dear Lydia Muthula
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe
Absa's replyOfficial
11 Apr 2023, 12:27Dear Lydia Muthula
I note that my colleague Russell Is attending to your concern via case # C-***3. I will be closing incident # C-***8 to avoid duplication. Kind regards,Group Customer CareVanessa Crowe
I note that my colleague Russell Is attending to your concern via case # C-***3. I will be closing incident # C-***8 to avoid duplication. Kind regards,Group Customer CareVanessa Crowe
Absa's reply11 Apr 2023, 12:27
Official
Dear Lydia Muthula
I note that my colleague Russell Is attending to your concern via case # C-***3. I will be closing incident # C-***8 to avoid duplication. Kind regards,Group Customer CareVanessa Crowe
I note that my colleague Russell Is attending to your concern via case # C-***3. I will be closing incident # C-***8 to avoid duplication. Kind regards,Group Customer CareVanessa Crowe