Poor customer service

<p>I bought electricity on internet banking on 18 Aug. The token was not sent to me. Had to call 48hrs later. A token was then sent to me via voicemail. When I tried to load it my meter rejected it. I called ABSA AGAIN!!! they referred my to two different companies for further assistance. Upon calling some Blue compnay... - who could not help and said I should contact my municipality. What a waste of my resources for convenience!!! Still no joy after all those phone calls. I tried to purchase 2more voucher and same story. I find this bank very unhelpfull. They always refer me to the branch for every single enquiry. Whats the use of the contact centres then? Cant be spending additional resources on a supposed "convenient service"</p>