POOR CUSTOMER SERVICE

<p>I contacted ABSA mid-day 6/7/2016 for re-advance on my existing home loan. Contact centre logged my call and said a consultant will phone me back in 24 hours. 7/7 (24 hours later) I phoned again - just to hear there are no records of my request and I should have taken a name as they are now not able to trace my call:( Lady asked for my ref nr - I was not given a ref number on the 6th. So she wanted to log my request again!! This is now 8/7/2016 and I have still not been contacted by a consultant to assist me. The on-line application is just hanging and not opening as well and I dont see why I have to visit the branch for stuff that should be able to be done on-line or telephonically. I have 4 products with ABSA and I feel disgusted with the way I'm treated.</p> <p>Early in January I had the same challenges with a student loan - after amonth I was declined - I went to Standard Bank - app**** on-line and all stuff were sorted withing 3 days?! How is it that my own bank struggle to assist me and another bank can deliver service in such a sort time?</p>