ER
Elizabethg R
1 reviews | Active since Jul 2016
04 Jul 2016, 08:32
Poor customer service
<p>I was at Absa Three Rivers bank saturday 02.07.2016 for a replacement card and debit order switching. The lady at customer service assisted me well however when i asked the sales consultant Mandla if he will assist me with debit order switching he said no I should go to the consultant that opened my account and if I want to report him I can do that. I feel people like Mandla dont deserve to be working in a client service enviroment. As I opened my account in 2008 so I should go look for someone who nolonger works at Absa. That was ready rude of him and i dont even want an apology from him or Absa. I just want them to know how bad Absa staff is treating customers.</p>
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Replies (1)Absa's replyOfficial
04 Jul 2016, 10:20Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply04 Jul 2016, 10:20
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
