Poor customer service.

We needed to replace our debit cards after receiving a message from the bank I took my 94 year old parent with me to get her card and my supplementary card replaced we were informed at the entrance that we can expect a delay in being attended to however we cold come back another day if we would prefer after discussing this we decided to wait we arrived there at 10:20 am and got attended to at 12:00 then load shedding kicked in and the generator failed to kick in so we were told to leave the bank and come back after 14:00 sorry not going to happen with a 94 year old person however as we were almost at the door to exit the branch the generator started and we were called back and helped but it took another hour to replace the cards only two consultants were in attendance one of the left the desk to attend to something else so in effect there was only one consultant in attendance this is just not satisfactory many in the queue were complaining about the poor service . Something needs to be done to improve the situation.