Poor customer Service

ABSA customer service is absolutely terrible. I had an issue with my Vehicle finance. My car was still under a 2 year warranty for repairs and 4 months in my car required repairs to its timing chain as a drivetrain error appeared on the screen.

Having never dealt with a situation like this I took my car in for repairs and gave BMW the go ahead to fix the car and paid the amount out of pocket as I needed to travel to and from work asap.

I kept the quote as well as the invoice to take to ABSA.

Upon contacting ABSA and informing them of my situation in order to claim the amount back they refused to do so. According to them I did not follow their policy of informing them 1st before giving BMW the go ahead to repair my car.

I was perhaps inexperienced and not aware of this policy, but not only was this policy not sent to me when I purchased the car, but their responses were abrupt and harsh.

There is clearly zero room for putting the customer first or even an attempt to above and beyond to help their customers.

I am extremely disappointed with their customer relations