Poor customer service

I am writing to express my dissatisfaction with the service I received when following up on my replacement debit card delivery. My old card was cancelled, leaving me without access to a working card. When I called ABSA customer service, I couldn’t address my issue or speak to a representative. After being referred to DSV and then back to ABSA, the ABSA representative was unprofessional, raising her voice and becoming defensive when I asked to confirm my address. This behaviour was unacceptable and frustrating. I urge you to review this call and improve your customer service processes. I look forward to your prompt response and resolution.