Poor Customer Service

I moved my life policy for better benefits and premium from ABSA to another service provider. I requested a reversal on my debit order as the new company has debited premiums. It is now 3 days later and no response from ABSA's retentions department. My request was then forwarded to Yvonne Maleka who has failed to make contact or acknowledge the receipt of the request. I am now out of pocket of R500.00. When should I expect a response on my re-imbur*****t.I received an sms from the group advising me that although the group is going through changes they will continue to \serving me as always\". That is just contradiction. <br> <br> My bond matter to still be logged on hello peter and maybe then ombudsman. FICA and FAIS was not followed there in terms of notification of change in bond monthly repayment and interest rate hikes."