Poor Customer Service

Hello,<br> Today I was unable to access my bank account using ABSA Internet Banking. I called the service center and was told that my account had been suspended due to a lack of funds. When I asked what expense had caused the account to be in arrears the consultant said it was the monthly bank charges. I would like to inquire why I was not notified via sms or e-mail that my account was going to be suspended? To make matters worse the consultant would not allow me to transfer money from my savings account linked to the same internet account. I will be CLOSING my business account this weekend and moving my business banking elsewhere. Nedbank offers a service of notifying its customers when arrears occur without taking the drastic action of suspending accounts. Maybe ABSA could learn a little bit about communication and customer service. Something that is clearly non-existent at the moment.