GG
Gee G
1 reviews | Active since Jul 2022
25 Oct 2022, 13:38
Poor customer service
I haven't been able to log into my banking app for about 5 days now and inspite of several emails and phone calls to Absa nothing has been resolved.
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Replies (2)GG
Gee G's updateReviewer Update
27 Oct 2022, 21:07After publishing my complaint the Manager for Generic Case
Digital (Virtual Channels) acted promptly and my problem was solved within hrs, what a professional and excellent service provider. Thank you to Digital team members who also tried helping me and the Specialist Case Manager who was the first to respond to my complaint. I wish if all Absa departments were this efficient.
Digital (Virtual Channels) acted promptly and my problem was solved within hrs, what a professional and excellent service provider. Thank you to Digital team members who also tried helping me and the Specialist Case Manager who was the first to respond to my complaint. I wish if all Absa departments were this efficient.
GG
Gee G's update27 Oct 2022, 21:07
Reviewer Update
After publishing my complaint the Manager for Generic Case
Digital (Virtual Channels) acted promptly and my problem was solved within hrs, what a professional and excellent service provider. Thank you to Digital team members who also tried helping me and the Specialist Case Manager who was the first to respond to my complaint. I wish if all Absa departments were this efficient.
Digital (Virtual Channels) acted promptly and my problem was solved within hrs, what a professional and excellent service provider. Thank you to Digital team members who also tried helping me and the Specialist Case Manager who was the first to respond to my complaint. I wish if all Absa departments were this efficient.
Absa's replyOfficial
28 Oct 2022, 13:05Dear MRS G CHIZU
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply28 Oct 2022, 13:05
Official
Dear MRS G CHIZU
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management