Poor customer service

Last week thursday I got told I have been provisionally approved for a loan i need to send in my documents urgently. I hold on the line from 3:30pm for 30mins ! I get told my agent bornolor has left doesnt work weekends and i must phone monday for an update, monday i call bornolor is apparently not at her desk. Today i call i ask if they can phone me back i get told no. They will transfer straight to my agent. 'the subscriber you have dialed does not exist' thats the first time i get transferred call gets cut. I call back i ask if they can call me back i get told no they cant. I ask for the agent. I hold for 10mins and get told shes not at her desk and theres nobody else who can assist to finalise my loan! No email from this said agent since i sent my documents last week friday!