Poor customer service

In 2023 January , I submitted an accident claim Absa Activate Insurance . It was my car and imperial woolworths truck.The driver of the truck bumbed my car and we both went to Midrand police station to open a case for insyrance purposes.My car was fixed by Absa activate insurance and I paid R3000 for access.

The accident was not my fault and believe that investigations were supposed to be conducted because to date i have not received any feedback from their legal.Last year i tried to follow up on the case without a sucess as I was taken from pillar to post and it was not a pleasant experience at all.

I would like absa activate to reimburse my access deposit as it was not my fault , I am still there client however I am not happy at all.

I will be referring the matter to Ombudsman.