Poor customer service

Item: Absa
Rating: 1
Author: Ganief P

Since the 7th November and ongoing complaint has still not been resolved. Ref C-***8. I've been banking over 12 years with your institution and it's pathetic customer service that no one even emails, calls or contacts and the complaint was layed over a month ago.

Helpful (0)

Replies (1)

Absa's replyOfficial

05 Dec 2019, 13:46

Dear Ganief

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Managemen

Absa's reply05 Dec 2019, 13:46

Official