POOR CUSTOMER SERVICE

My pension is administered by ABSA Investments. My pensioner's card was ****** as part of the theft of my vehicle, in October 2022. I requested a duplicate/replacement card from ABSA immediately after the incident. I have made various follow-up calls to the call center of ABSA Investor Services, (I have reference numbers to prove this) but still don't have a replacement card. The service is appalling. Absolutely pathetic.