Poor customer service

I called the call centre on the 3rd August to report it ****** and the consultant asked for me if I will require a replacement card, I advised him yes I will need a replacement card. He advised that I will get it within 3-5 working days. I took the initiative to follow up on the 13th August, 8 working days after the initial call, I was advised by Patience that I had not requested a replacement card and my employer needed to send a request on a letterhead for the replacement card, I was not advised of this information otherwise I would have done exactly that.<br> <br> I requested to speak to her team leader Devashni Baijnath, but Patience came back to advise me that there's no need for me to speak to the team leader as the card will be couriered to my workplace the very next day on the 14th August.<br> <br> I called back again on the 17th August 10 working days after the initial query, I requested to speak to Devashni Baijnath, i was advised instruction to request card was not sent.<br> <br> My query could have be resolved on the very 1st call, but clear all the consultants I have dealt with thus far are *********** because always someone forgot to do something