POOR CUSTOMER SERVICE

So I got a call from Absa regarding my post on Hello Peter last week, about my 2 son's bank account that I opened and cannot get the many great benefits which was sms to them on my phone. The consultant was all promising to email or reply to my message privately and to today nothing has happened and I am still unable to log into the ABSA mega u application to register my kids. This is so pathetic, I am just going to close this accounts again. The service is poor and of the worse. 5 days later and no email and no sms or call again. Is this how ABSA is treats customers. This is really disappointing and disgusting for a new customer to be treated like this. Customer service is poor.