Poor customer service

ABSA do not communicate with their customers which causes frustation and inconvenience. They have replaced the existing debit card system, without informing their customers of this. So when attempting to withdraw money the ATM swallowed my card. I then went to Rand Ridge mall to sort this out, due to a power outage the branch was closed but there was no personnel to talk to, no note or telephone numbers to call, no telephone number on their offices of the branch number and the number on the website was incorrect. I now have to run around trying to locate a branch that is open and able to assist me.