JS
Jessie S
1 reviews | Active since Jan 2019
14 Jan 2019, 13:32
Poor customer service
I wanted to upgrade my account and was told it would take a few days and that I would be contacted about my credit card limit within the next 24 hours. Mduduzi Simelane did not and still has not gotten back to me.
I went to my usual branch, ****arney, and a wonderful lady by the name of Charlene assisted me right away and upgraded my account there and then
Poor service from Rosebank. Not impressed
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
14 Jan 2019, 14:44Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Marvellus Chauke
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Marvellus Chauke
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply14 Jan 2019, 14:44
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Marvellus Chauke
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Marvellus Chauke
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
14 Jan 2019, 14:45Good day Mr North,
I am Marvellus Chauke and I will be facilitating your case. Please use the following reference number: *** . This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is ***or you can reach me on *** if you need any further details.
I am Marvellus Chauke and I will be facilitating your case. Please use the following reference number: *** . This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is ***or you can reach me on *** if you need any further details.
Best regards,
Absa's reply14 Jan 2019, 14:45
Official
Good day Mr North,
I am Marvellus Chauke and I will be facilitating your case. Please use the following reference number: *** . This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is ***or you can reach me on *** if you need any further details.
I am Marvellus Chauke and I will be facilitating your case. Please use the following reference number: *** . This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is ***or you can reach me on *** if you need any further details.
Best regards,