MM
Mandla M
1 reviews | Active since Jan 2020
16 Apr 2026, 11:28
Poor customer service
ABSA does not respect its clients. The only time you get help is when you are visiting a branch. Limited app functions, non-response from emails, long queues on phone calls that end up not attended. I am very disappointed shame, and I am going to bank with another bank.
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Absa's replyOfficial
16 Apr 2026, 15:31Dear Mandla Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Absa's reply16 Apr 2026, 15:31
Official
Dear Mandla Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe