Poor customer service

Dear absa, my complaint that i started in April is still not resolved, i have recently called the absa complaints line and left a complaint in regards to this, and waited a few weeks but no one resolved my issue, i again called but was told that no complai t was lodged, i asked to k ay a complaint against the persons that was supose to help me and was told that it would be forwarded it to manager, its now 2 weeks later and again no response, i havw since decided that i would now stop to repay my loan and credit card and will be opening an account with another bank if this is not resolved immediately, i am not getting notifications if money in and out of my account, i have been inside the branch more than once and then i het notifications again for a day or 2 and then it stops again, this worries me as someone could delibrately be switching it off so that i cant se money going out of my account