Poor Customer Service

I've made contact with Absa on the ***** Line to request a spin report on my account. The person in question would have phoned me back, needless to say he did not phone me back. I again made contact and got a number for head office to phone and ask for the forentic department - no answer. I was at the Upington branch yesterday (19/07/2018), the lady was very helpfull but needed to speak to the forensic department, she phoned and did not get hold of any body. Today I tried to make contact with Absa forensics, the lady that answered my call informed me that Absa does not have a forensics department, she would have put me through to her supervisor but dropped the call. With the new logo and brand Absa should have invested more in customer service. How is this possible that my request could not be entertained!