NB
Niel B
1 reviews | Active since Dec 2016
18 Apr 2018, 13:23
Poor Customer Service
1.0) I have been with ABSA all my life as a platinum account holder. I have recently decided to downgrade for the reason that the client service that I was use too as a platinum account holder no longer exists.
2.0) On the 10/04/2018 I wanted to close my credit card account for the reason that I have never used it before. I went to Absa Grove in Pretoria to close this account. The lady that assisted me, informed me that it will be closed within 48 hours. I have tried to contact ABSA four times since the above date as my account is still not closed…
3.0) An internal investigation on one of my other accounts is also still pending. I am still waiting to be refunded for these strange deductions that was made on my account.
I am now considering closing all my accounts with ABSA
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
19 Apr 2018, 11:02Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply19 Apr 2018, 11:02
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Best regards,
NB
Niel B's updateReviewer Update
04 May 2018, 12:11Claudette. You can call me at **********
Bullet 3.0) I am still waiting for Absa to come back to me.
NB
Niel B's update04 May 2018, 12:11
Reviewer Update
Claudette. You can call me at **********
Bullet 3.0) I am still waiting for Absa to come back to me.