Poor Customer Service

I app**** for a replacement credit card. I was told it would be sent via the Absa branch I will be notified. I called the branch to follow up on the card. I was told they where under the impression I wanted the limit changed not a replacement card. I was so upsett with them getting it wrong. The wait for the new card has been two weeks already. No apology just a promise to follow up and call me back. No call back from the customer care consultant a week later. Total of three weeks gone by and I call in again. I asked for a manager instead and was given the same promise to call me back. ...No call back. I have never experienced such blatant disregard for a customer seeking help.