Poor customer service

I don't like the way my issue was handled by Absa Life consultants. I've been fighting for months to get Absa Life to debit my account without winning. At the end of my matter, I was told to get my back to reinstate the blocked debit order which was difficult for my bank to do since this debit order was never represented to them. I informed ABSA consultant that my bank says the reinstate has nothing to do with them ABSA should do all what is required on their side. The lady who has the history of my case never even bothered to tell me the way forward till today. Clearly they don't care losing me as a client unless I involve the Ombudsman.