Poor customer service

I went to guaqqa branch in Pretoria West, fill in my claim forms and certify the is copy which goes with the pack. I walked and went to a customer service clerk near the corner window who told me to go back to the que. I waited until one was finished serving a client. She did not greet and had a sour face as if I was bothering her. I told her what I was here to do, she said they don’t certify and I said that’s strange for the 21 years I have banked with ABSA and 8 years of filling these forms that I am told it doesn’t get done, she called who I assume is her manager because he also didn’t greet and told me it’s never done and asked me where is my branch so she can call them. He came back and said it’s fine he would do it. Back to the customer service check the attitude had gone a bit higher, she took my I’d and put it under the uv light and filled in a bit of the form slowly and asked me to take my mask off at that point I was not amused and she quickly said sorry for making you take of my mask I answered her that she doesn’t need to be sorry cause she’s doing her job. She then fills the rest of the form incorrectly when I showed her error she went to town about how I hurting her feelings. I told her I was in a hurry we only get a few minutes out of the center to fix paper work and now I would have to ask again to come back. She left me there to have a chat with the guy who said he would certify. The guy came out and said he won’t do that nonsense I must go try somewhere else. I asked where where the post office was and I was to to go into the mall and look for it. My problem is we pay a lot of bank charges to not even get a greeting and then the very same people who are supposed to help you make everything about themselves i honestly did not care about feelings because I even ignored my own. If I had time I would have called the manager and sorted it out immediately. I didn’t have time but I don’t take it kindly to being treated like a ******** and get poor service when I fully pay your expensive bank charges