Poor customer service

I went into the Mamelodi branch(Absa) the staff there seemed clueless of what I wanted to do I explained that I was there to open an account for my two kids they had a never to tell me I need to go do a statement for proof address so I went to capitec to go do a statement the lady said I must be quick bcoz the bank will be closing soon if the bank closes at 3h30 and I'm in the branch at 3pm are they not allowed to assist me or the shud turn me away as I came back late from the other bank for proof of residence mind you I have an account with absa already but wow the service there is so poor and they really don't care about their customers the consultant that helped me was not so friendly