Poor customer service

I did an application for R3000 personal loan on the Friday the 8th of May, and during the application I was informed that the turnaround time is 2-3 working days. the turn around time has elapsed and still no feedback has been given to me and I have waisted my time trying to contact the call centre. The only only feedback I am getting is only being taken from pillar to post with no exact feedbcak and even thought my application has been escaleted twice to Magda she seems not to car regarding assisting me gettinng feedback, in my opinion after this experience i will not recommend any one to ABSA. i have been an Absa client for most of my life and even have a Bond with the instituate but strugle I going through for for a simple feedback on my aplpliction its frustrating, and I feel not valued as a customer. I have also logged a complain with the absa complains line on ***and the reference is ***, but in all heonesty I wouldnt be suprised if I dont get any help as usual #dissapointed by ABSA