POOR CUSTOMER SERVICE

To whom it may concern. I have been receiving on going calls and smses from MBD debt collectors of which it was disturbing that ABSA bank would handover my account to collectors yet my account was up to date!! Irogant Call center agents have been calling me yet none of them take a second to listen. I have made a 10k advance payment on my loan, a R975 was debited on the 22nd of October of which i am still waiting for my refund! And on the 27th October creditlife made a payment of R975 please tell how is my account in arrears? I have been retrenched I have a valid credit life policy in place that covers me in event of Retrenchment. I have been countless times to branch to call in still no assistance, I had called in using my own airtime last week Friday the 6/11/2020 spent over an hour trying to explain to your consultant she claimed my refund was done which it wasn't. The 10 000 payment I made was capitalized which suppose to keep my account in an advance that wasn't done it doesn't benefit me. I requested a refund of my R10 000 immediately this has not been done since Please can I get assistance as when my refund will be done I am in dire need of those funds.

Absa customer service is of no assistance as they keep closing my case with no help I hope I will be assisted before taking this to the Banking Ombudsman.