POOR Customer Service

I am actually fuming right now because I have been buying airtime this whole morning to keep speaking to different people at ABSA with nobody calling me back or trying to really assist me. I have spoken to atleast 5 different agents and my issue is still not resolved. As I write this review I am yet to still get a call back, or I need to buy more airtime so I can keep going around in circles. My work requires me to travel all the time and I am unable to visit the branch like a normal person would because of the hours I work and travelling schedule. You’d think because it is 2024 we could do everything electronically/digitally especially when it comes to finances as this is no joke. I am not being helped, money is missing every month in my account and the fact that I have to keep calling them without them reaching out is very concerning. I have spoken to ABSA ***** and they have redirected me to the overdraft department which is apparently unreachable. I got through to them at some point this morning and the gentleman told me I kept pressing 1 just to speak to someone and you won’t believe he redirected me to the options page where I speak to a robot again. The funny thing is that I didn’t press “1” like he thinks I did, I was transferred to him by another agent who probably didn’t know their job if that’s really the case. I need to speak to someone at overdraft to find out why so much money is missing every month and if possible to get a settlement and close that account as it’s no use to me. They’ve probably taken more than the overdraft amount however make it out to seem that I am using the overdraft. I have used ABSA for over 15 years now and must say I am highly disappointed in their services. I do not recommend this bank to anyone and will surely be closing this account soon enough should I not get the assistance I need. At this rate you’d swear they are intentionally *****ing money and avoiding to speak to their customers. How do I speak to 5 different people and not one of them can help me. It’s honestly pathetic, no customer service whatsoever. Do not bother, I repeat DO NOT BOTHER trying to work with these people.