Poor customer service

<p>I went to Absa branch in Alberton, asked where to go for card replacement and went in join the queue, stood there for an hour than the consultant decide to ask one by one what are you here for. Explain card replacement then she said “No new card” move the next person meaning I waited an hour for nothing and there was no other alternative like give your number and we will update you. Had I received the correct info I would have acted accordingly and the service was beyond poor.</p> <p> </p>