RS
Rebecca S
1 reviews | Active since Feb 2021
23 Apr 2021, 07:06
Poor customer service
I once lodged a complaint in February still now I didn't get any feedback. They keep on sending messages that they will get back to me stating the date and when the date arrives they extend it again. They did that 3 times now. I have all their crospondence.
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Absa's replyOfficial
23 Apr 2021, 12:13Dear Rebecca Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply23 Apr 2021, 12:13
Official
Dear Rebecca Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care