KT
Kennith T

1 reviews | Active since Jan 2014

29 May 2017, 08:31

Poor customer service

<p>I am now at my widths end with Absa..I app**** about two week ago for abAbsa credit card....After numerous phone calls between Absa and the courier company they use CCD couriers I am still waiting on activation of my card.</p> <p>I swear to you this is no exaggeration.Their call logs between both companies as well as their systems will proof this.I a country where all we receive is poor customer service I would at least expect that as one of our major banks,Absa would know of better.</p> <p>Please guys,two weeks for me to get an answer is ridiculous.. Numerous calls to you..just imagine all my airtime....as you knowcyou hold and hold not too mention how long you hold at CCD couriers.My time ,my effort.All I want or wanted is answers.I did my part,I just want you guys to do yours.</p>

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Replies (2)
Absa
Absa's reply29 May 2017, 13:04
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,

KT
Kennith T's update05 Jun 2017, 10:06
Reviewer Update

I just feel it to be necessary to add my review again after giving Absa a bad review. I am pleased to advise that my problem was sorted out immediately and I just want to thank Claudette Lewis for her correspondence and follow up.

As much as we feel the need to complain about bad service, I think it is very important to acknowledge good customer service as well.

Thank you for letting me having peace of mind again.