POOR CUSTOMER SERVICE

<p>I NEED TO KNOW WHAT IS GOING ON WITH MY NEW GOLD CREDIT CARD BECAUSE I APP**** ON THE 04/05/2017 AND ALSO FORWARDED THE NECESSARY DOCUMENTS SAME DAY ON ********** THEN RECEIVED MY CREDIT ON THE 11/05/2017 DELIVERED BY CCD COURIERS AFTER 12PM THINKING THAT MY CREDIT CARD IS WORKING. ON THE 20/05/2017 I WENT TO ABSA AT WESTGATE MALL TO CHANGE MY PIN TO ONLY FIND OUT THAT MY CARD IS NOT ACTIVATED, WAITED ON THE QUEUE FOR ALMOST AN HOUR TO GET ASSISTANCE BUT WHEN I FINALLY GOT THERE THE LADY BY THE NAME OF MAITA TRIED TO HELP ME WHICH SHE FAILED CALLED HEAD OFFICE AND THEN THEY PROMISED MY CREDIT CARD WILL BE ACTIVATED WITHIN 24 - 48 HOUR WHICH IS STILL NOT ACTIVATED TILL THIS DAY. ON THE 22/05/2017 I GOT AN SMS WHICH HAS A MEMBERSHIP NO WHICH I DID NOT KNOW WHAT TO DO WITH, SAME DAY I GOT AN SMS SAYING I SHOULD FORWARD MY LATEST 3 PROOF OF INCOME TO ********** BECAUSE OF I DID NOT UNDERSTAND WHAT THE SMS MEANT I CALLED SPOKE TO THE LADY WHO ADVISED TO FORWARD MY DOCUMENTS AS SHE CAN'T TRACE MY DOCUMENT, I DID AS SHE ADVISED AND ALSO GOT AN ACKNOWLEDGEMENT VIA EMAIL AND CALLED AGAIN SPOKE TO ANOTHER LADY TELLING HER THAT I SENT THOSE DOCUMENT WHICH SHE PROMISED MY QUERY WILL BE SOLVED WITHIN 24 HOURS WHICH HAS NOT YET BEEN RESOLVED, I CALLED AGAIN ON THE 23/05/2017 CHECKING IF MY DOCUMENTS HAVE BEEN ESCALATED SPOKE TO THE A GUY BY THE NAME OF SANDILE WHO PUT ME ON HOLD FOR 10 MINUTES THAT EVEN FORCED ME TO HUNG UP AND CALL AGAIN THEN I SPOKE TO THE LADY BY THE NAME OF IVANICA WHO SAID THAT SHE ALSO CANT TRACE MY DOCUMENT, SHE GAVE ME HER EMAIL ADDRESS TO FORWARD THOSE DOCUMENTS WHICH I DID, SHE REP**** TO MY EMAIL LETTING ME KNOW THAT SHE RECEIVED MY DOCUMENTS AND THAT SHE FORWARDED THEM TO THE RELEVANT DEPARTMENT AND PROMISED THAT THEY WILL GET BACK TO ME ASAP VIA SMS LETTING ME KNOW THAT MY ACCOUNT HAS BEEN ACTIVATED TILL TODAY 26/05/2017 I HAVE NOT RECEIVE ANY RESPOND FROM ABSA LETTING ME KNOW WHAT IS GOING ON WITH MY ACCOUNT.</p> <p> </p> <p>I WANT THIS MATTER SOLVED EXPEDITIOUSLY!!!!!!!!!</p>