FS
Fikile S
1 reviews | Active since Jul 2020
01 Jul 2020, 14:52
Poor customer service
Poor customer service from Absa, they debited three loan payments from my account after I was offered a Covid-19 and now my credit score is affected natively. I requested refund and I haven’t received any communication. I’ve been with Absa since 2006 I’m now a premium Banker yet I receive bad attitude from Absa consultants.
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Absa's replyOfficial
01 Jul 2020, 16:00Dear Fikile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply01 Jul 2020, 16:00
Official
Dear Fikile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd