Poor Customer Service

Item: Absa
Rating: 1
Author: Lerato M

I sent an email on the 4th of April to change my debit order date as I've changed jobs! Your service is very poor and you are going to affect my credit score as it's going to be unpaid on the 26th! I want this resolved ASAP! Made follow ups with no joy all I getbis useless references to say someone is going to contact me

Helpful (0)

Replies (1)

Absa's replyOfficial

24 Apr 2023, 08:40

Dear Lerato Mapena

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande

Absa's reply24 Apr 2023, 08:40

Official