Poor Customer Service!

<p>I need to make a Western Union money transfer from the Absa online banking service to a student abroad who is desperately in need of the money. However, the website yesterday wouldn't allow me to make the transaction, and I wrote to ********** to ask for assistance. At first they told me to use Google Chrome (which I was using anyway), clear my browser history and start from scratch. I did this - to no avail. I then wrote again explaining what is happening: I get a HTTP 500 Error message halfway through the process, time after time. I received notification from Absa that this 2nd email explaining what is happening has been received, but 24 hours later still no response!!!! I tried to make payment again this morning - still the same problem... Poor customer service indeed, or is it just incompetence?!</p>